Describe what happened without sharing sensitive data
A useful support request identifies the screen, the action you tried and the result you expected. Include the iOS and Aheno versions and whether the problem repeats. A screenshot can help when you remove private app selections, messages or personal information first.
Do not send passwords, Apple payment details, private keys or raw Health records. Support does not need them to start investigating an ordinary product issue. There is no guaranteed response-time promise.
If blocking or a report is not working
Begin with permission and rule scope before changing rule strength.
- Check that Screen Time authorisation is still enabled for Aheno.
- Confirm the rule is enabled and its selected apps match the intended selection.
- Check active days and hours, or whether the daily usage threshold has been reached.
- Review temporary access and independent rules. Ending a timer does not cancel every active rule.
- For missing reports, check data availability as well as permission; an empty tile does not prove zero use.
If a session, sound or planner block behaves unexpectedly
The timer uses a fixed end time and continues outside the app. Free sound is foreground-only; Pro is required for background or locked-screen audio. Live Activity visibility depends on your device and settings. The current session has End focus or Request safety exit, with no Pause button.
Save a planner block before using Start now. Its duration is combined with your current Focus configuration. Calendar export is Pro and writes to the default calendar for new events; calendar import and two-way sync are unavailable.
If Pro access or Apple billing needs attention
Use Restore purchases in Aheno with the Apple Account that made the purchase. Check that the subscription is active in Apple’s subscription settings. If access still differs from the purchase state, send support the non-sensitive error and version details.
To cancel renewal, open iPhone Settings → your Apple Account → Subscriptions and choose the Aheno subscription. Apple manages billing and refund decisions. Removing the app or deleting an Aheno account does not cancel Apple billing.
If you want to delete the Aheno account
Open NOA → Settings → My Account → Delete account, then review and confirm Delete. Active Hard Mode can disable deletion until the commitment ends. Once accepted by the server, the deletion request queues erasure; it is not a promise that every record disappears instantly.
Cancel Apple subscription renewal separately if you want billing to stop. Screen Time, Health and Calendar permissions are also separate device choices. Use the Data Rights guide for the full sequence, retained-record exceptions and contact-based requests.
Contact the independent Aheno developer
Email ahenoapp@gmail.com with a short description, reproduction steps and the relevant versions. The native contact entry is inside Community, which is not generally available yet, so direct email is the practical route.
For privacy or data-rights questions, name the request clearly and provide enough account information for a reasonable identity check. Do not post private account details in public channels.